At 39 ph, we take your privacy seriously. This page explains what personal data we collect, why we collect it, how it is used, and what rights you have as a player based in the Philippines. Please read this carefully before using our platform.
Last updated: June 2025
When you create an account on 39 ph, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. This information is required to comply with Philippine gaming regulations and to ensure that only eligible players aged 21 and above can access the platform. We also collect your preferred payment method details — such as your GCash or Maya account number or local bank information — so that deposits and withdrawals in Philippine pesos can be processed accurately and securely. Your login credentials, including your username and encrypted password, are stored using industry-standard hashing protocols and are never stored in plain text. We may ask you to update or re-verify your information if there are changes to your account or if regulatory requirements change. All registration data is treated as confidential and is only accessed by authorised personnel for the purposes described in this policy.
As you use the 39 ph platform, we automatically collect data about your activity, including the games you play, the bets you place, the sports markets you browse, session duration, and the features you interact with most frequently. This usage data helps us understand how players engage with the platform so we can improve navigation, game selection, and the overall mobile experience for Filipino users. We also collect technical data such as your device type, operating system, browser version, IP address, and approximate location at the time of login. This technical information is used for security monitoring, fraud prevention, and to ensure the platform displays correctly on your device. We do not use your location data to serve targeted advertising to third parties. Usage logs are retained for a defined period in line with our data retention schedule and applicable Philippine data privacy regulations.
When you contact our support team — whether through live chat, email, or any other channel available on the platform — we retain a record of that communication, including the content of your messages and any attachments you provide. These records allow us to track the progress of your enquiry, ensure consistent service, and refer back to previous interactions if a related issue arises. Communication data is also used for quality assurance and staff training purposes, always in a manner that protects your personal information. If you opt in to receive platform updates or promotional notifications, we will use your contact details to send those communications; you can withdraw consent at any time through your account settings. We do not send unsolicited marketing messages to players who have not opted in. All communication records are stored securely and are accessible only to authorised support and compliance staff.
39 ph uses SSL/TLS encryption across all pages and data transmissions to protect your personal information from interception. Our servers are hosted in secure, access-controlled environments with regular security audits and vulnerability assessments. Sensitive data such as payment details and identity documents are stored using encryption at rest, meaning they cannot be read even if storage media were ever compromised. We apply role-based access controls so that only the specific team members who need your data to perform their duties can view it. Any suspected data breach is subject to our incident response protocol, which includes notifying affected users and the relevant Philippine authorities within the timeframes required by law.
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and game content providers — but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy laws and our own data processing agreements. We may also disclose information to regulatory bodies, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. Any such disclosure is documented and handled with the minimum data necessary to satisfy the legal requirement.
We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine gaming and anti-money laundering regulations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to meet regulatory obligations. Usage and session logs are retained for a shorter period and are purged on a rolling schedule. When data is no longer required for legal or operational purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request information about the specific retention periods that apply to your data by contacting our support team.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to be informed about how your personal data is processed, the right to access the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, the right to erasure in circumstances where data is no longer necessary, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team using the details provided in the footer of this page; we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your account will not be affected by a legitimate data access or correction request.
Straightforward answers to what Filipino players most often ask about data handling on 39 ph.
No. 39 ph does not sell, rent, or share your personal data with advertisers or any third party for commercial marketing purposes. Your information is used solely to operate your account, process transactions, verify your identity, and comply with Philippine regulatory requirements. We may work with trusted service providers — such as payment processors and identity verification partners — but these partners are contractually bound to use your data only for the specific service they provide to us. If you have concerns about how your data is being used, you can contact our support team at any time for a clear explanation. We are committed to full transparency about our data practices.
You can submit a data access request by contacting our support team through the contact details listed in the footer of this page. Please include your registered email address and a brief description of the information you are requesting so we can locate your records efficiently. We will verify your identity before releasing any personal data to ensure that your information is not disclosed to an unauthorised party. Once verified, we will provide you with a summary of the personal data we hold about you within the timeframe required under the Philippine Data Privacy Act. There is no fee for a standard data access request. If your request is complex or involves a large volume of records, we may notify you of a reasonable extension to the response period.
When you close your 39 ph account, we are required by Philippine gaming and anti-money laundering regulations to retain certain records — including transaction history and identity verification documents — for a minimum period after closure, typically five years. This retention is a legal obligation and is not something we can waive at individual request. Data that is not subject to a legal retention requirement will be deleted or anonymised within a reasonable period following account closure. You will not receive marketing communications after your account is closed, and your data will not be used for any active processing purposes during the retention period. If you have questions about what specific data is retained and for how long, please contact our support team before or after closing your account.
Yes. All payment information processed through 39 ph is handled using industry-standard encryption both in transit and at rest. We work with regulated Philippine payment providers — including GCash and Maya — whose own security standards are independently audited. We do not store full card numbers or complete payment credentials on our own servers; instead, we retain only the minimum reference information needed to process withdrawals to your verified account. Our payment infrastructure is regularly reviewed as part of our broader security programme. If you ever notice an unauthorised transaction or suspect that your payment details have been compromised, contact our support team immediately so we can take protective action on your account.
If you have any concerns about how 39 ph handles your personal data, or if you would like to exercise your rights under the Philippine Data Privacy Act, our support team is available around the clock. You can also review our full platform rules or visit the FAQ for more information.